1. Acceptance of these Terms
These Terms of Service ("Terms") are a binding agreement between you and Roalo Software LLC ("Roalo", "we", "us"). They govern your access to and use of the Roalo websites, applications, and services (together, the "Service").
By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
You must be at least 18 years old and a resident of the United States to use the Service. By using the Service you represent that you meet these requirements.
2. What Roalo is — and what it is not
Roalo helps independent workers track business expenses, receipts, and mileage so they are better organized for tax time. The Service includes tools that suggest expense categories, estimate potential deductions and tax savings, and export your records.
Roalo is not a tax advisor, law firm, or accounting firm, and the Service does not provide tax, legal, or accounting advice. Estimates shown in the Service (including estimated tax savings and deduction amounts) are informational only and depend on information you provide. You are solely responsible for the accuracy and completeness of your tax filings. Consult a qualified tax professional (such as a CPA) about your specific situation.
3. Your account
You need an account to use the Service. You agree to provide accurate information, keep it up to date, and keep your sign-in credentials secure. You are responsible for all activity that occurs under your account.
Notify us promptly at support@roalo.app if you suspect unauthorized access to your account.
4. Plans, billing, and cancellation
The Service offers a free plan and paid subscription plans (currently Starter, Pro, and Premium) with monthly or annual billing. Plan features, limits (including AI processing limits), and prices are described in the Service and may change as described in Section 15.
Payments are processed by Stripe, Inc. By subscribing you authorize us and Stripe to charge your payment method on a recurring basis. Subscriptions renew automatically at the end of each billing period until you cancel.
You can cancel at any time from the billing page in the app. Cancellation takes effect at the end of the current billing period; you keep paid features until then. Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial billing periods.
If a charge fails, we may retry it and may downgrade or suspend paid features until payment succeeds.
We may offer promotional, beta, or complimentary access at our discretion. Such access may be modified or withdrawn at any time.
5. Your content
You retain ownership of the content you submit to the Service — including receipt images, mileage records, vehicle details, and profile information ("Your Content").
You grant us a limited, worldwide, non-exclusive license to host, store, process, reproduce, and display Your Content solely to operate, secure, and improve the Service for you — for example, to extract data from a receipt image, categorize an expense, or generate an export you request.
You are responsible for Your Content and must have the right to submit it. Do not upload content that is unlawful or that infringes the rights of others.
6. AI features
The Service uses artificial intelligence to read receipt images and suggest expense categories and other details. AI output can be wrong. Suggestions are starting points, not conclusions: you must review AI-generated categorizations and amounts before relying on them for any tax filing or financial decision.
AI processing is performed through third-party model providers acting as our service providers (see the Privacy Policy). Your Content processed by AI features is not used to train third-party foundation models.
AI features are subject to usage limits that vary by plan.
7. Acceptable use
You agree not to:
- use the Service for any unlawful purpose, including tax evasion or fraud (such as fabricating expenses or receipts);
- access or attempt to access another user’s account or data;
- probe, scan, or test the vulnerability of the Service, or interfere with its operation;
- reverse engineer, scrape, or copy the Service or access it by automated means except through interfaces we provide;
- resell or provide the Service to third parties as a service bureau;
- upload malware or content you have no right to share.
8. Data export and account deletion
You can export your records (for example as CSV files or an audit packet) from the Service at any time while your account is active.
You can delete your account from the settings page. Deletion is permanent: after a short operational window, Your Content is deleted or irreversibly anonymized, except where we must retain records to comply with legal, accounting, or security obligations.
9. Intellectual property
The Service — including its software, design, text, and trademarks (other than Your Content) — is owned by Roalo Software LLC or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your own business recordkeeping. We reserve all rights not expressly granted.
If you send us feedback or suggestions, we may use them without obligation to you.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ESTIMATES, CATEGORIZATIONS, OR OTHER OUTPUT WILL BE ACCURATE OR COMPLETE.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Roalo Software LLC AND ITS OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR TAX PENALTIES, INTEREST, OR ADDITIONAL TAX LIABILITY ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE AND (B) USD $100.
Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.
12. Indemnification
You will indemnify and hold harmless Roalo Software LLC from claims, damages, and expenses (including reasonable attorneys’ fees) arising from Your Content, your use of the Service in violation of these Terms, or your violation of law or the rights of a third party.
13. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service; where practical we will give you reasonable notice and an opportunity to export your records.
Sections that by their nature should survive termination (including Sections 5, 9, 10, 11, 12, and 14) survive.
14. Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Subject to any mandatory consumer-protection rights in your state of residence, the state and federal courts located in Wyoming will have exclusive jurisdiction over disputes arising out of these Terms or the Service, and each party consents to personal jurisdiction there.
15. Changes to the Service or these Terms
We may modify the Service and these Terms. If we make material changes to these Terms or to pricing that affects you, we will give you advance notice (for example by email or an in-app notice) before the changes take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, cancel your subscription and stop using the Service before the changes take effect.
16. Contact
Questions about these Terms: support@roalo.app.
Roalo Software LLC